1. Boarding
1.1. Passengers must produce an email confirmation, remote reference or ticket number along with positive identification upon boarding.
1.2. The passenger, by accepting and using the ticket, confirms that he/she has been given an opportunity to read and understand the terms and conditions and that he/she is aware of all the terms.
1.3. Flexi City Connect reserves the right to inspect the ticket, travel documents, luggage, goods, packages and parcels of any passenger at boarding and at any point on route.
1.4. Flexi City Connect reserves the right to refuse to transport or continue to transport, any passenger(s) or their luggage or goods provided that such refusal shall not result in any unfair discrimination.
1.5. Smoking and the use of alcohol or drugs on any Flexi City Connect vehicle are prohibited and forbidden by law and shall not be allowed on Flexi City Connect`s vehicles. Flexi City Connect reserves the right not to transport any passenger who enters any Flexi City Connect vehicle whilst intoxicated and not continue to transport any passenger performing the above mentioned on transit.
1.6. Fares are subject to fluctuation without prior notice from Flexi City Connect. Prices are valid only at the time the quotation is provided.
1.7. Should you have a complaints in respect of Flexi City Connect, you should inform Flexi City Connect as soon as possible, during or after the incident. Flexi City Connect will not consider any complaints raised more than 2 days after the incident.
1.8. Pregnancy terms: Passengers beyond 30 weeks of pregnancy will not be allowed to board. Passengers beyond 28 weeks of pregnancy will be required to provide a medical certificate confirming their fitness to travel.
1.9. Passengers with special needs, including passengers with medical conditions and disabilities, are required to inform Flexi City Connect before purchasing a ticket.
1.10. Passengers requiring a wheelchair are advised to consult with Flexi City Connect before purchasing a ticket.
1.11. Passengers with any medical condition, whether chronic or not, are advised to consult a medical practitioner prior to departure.
1.12. If any Flexi City Connect staff has any reasonable suspicion that a passenger is unwell in any form, they reserve the right to not allow that passenger to board the bus.
1.13. It is mandatory for all passengers to wearing a seat belt on all Flexi City Connect vehicles when there is one.
1.14. Flexi City Connect does not guarantee the availability of ablution, charging ports, on- board video and audio material on all coaches.
1.15. Children 12 years and under are not allowed to travel alone, they must be accompanied by an adult, parent or legal guardian. Children under 3 years of age travel for free. Child will need to share seat with their parent or guardian. Only 1 infant per adult allowed to travel for free.
1.16. Flexi City Connect reserves the right to refuse transport of any minor child or major person in its sole discretion and shall not be liable for and is indemnified against any loss or damage occasioned by such refusal.
2. Amendments
2.1. Any amendments to the text, ticket or copy of the ticket will render it invalid. All changes are subject to a replacement/new ticket.
3. Cancellations
3.1. Tickets cancelled 72 hours prior to departure, An admin fee of 25% will be charged.
3.2. The customer is refunded the value of the issued fare less the admin fee.
3.3. Tickets cancelled within 24 hours of departure but 2 hours prior to departure will attract a 50% admin fee.
3.4. Tickets may not be cancelled within 2 hours of departure time.
4. Rescheduling
4.1. This option allows for customers to change the date of the ticket to another day and/or to change the route they are travelling on.
4.2. Equivalent terms apply as per cancellation conditions, i.e. 25% or 50% admin fee.
4.3. The passenger will also be charged the difference in fares (or refunded if cheaper) against the original booking and new booking.
4.4. A passenger who is late for the bus will forfeit his/her ticket and all our tickets are not upgradable. You will have to buy a new ticket for the next available bus.
4.5. Note that tickets are not transferrable and are valid for use only by the persons to whom they are issued and for the date time showed thereon. It is the sole responsibility of the passenger to ensure that the correct information is contained on the ticket.
5. Refunds
5.1. Refunds requests have to be sent to refunds@flexicityconnect.co.za or any other channel where the ticket was purchased.
5.2. Remote cancellations and re-validations/re-scheduling will not be permitted, all cancellations and refunds can only be processed through your channel of purchase. NOTE: No cash refunds or cancellations will be made at all Flexi City Connect offices, the passengers account number will be requested together with all supporting document proving the account number belongs to the passenger who will receive payment within next 24 to 48 hours.
6. Excess Luggage
6.1. The passenger is permitted to take, free of charge, at their own risk, a total luggage mass of 25kgs.
6.2. Any excess luggage will only be accommodated subject to space. availability and will incur an additional charge of R8,00 per kilogram.
6.3. Flexi City Connect has the right to refuse the carriage of luggage that does not comply with conditions.
7. Insurance
7.1. Although Flexi City Connect and its operators does not accept liability of any nature whatsoever, limited accent insurance is provided, subject to conditions laid down by the Insurer of the operator.
7.2. Flexi City Connect and its partner operators make all reasonable efforts to keep the scheduled timeframe. Passengers are, however, warned that road, weather and other conditions beyond the reasonable control of Flexi City Connect such as unforeseen breakdowns, may affect the scheduled services.
7.3. Flexi City Connect reserves the right to substitute coaches with vehicles of a different operators, standard and specification to those advertised this includes good standard mini busses in the case where the number of passengers is too low to travel with a big bus.
7.4. Flexi City Connect reserves the right to connect (interchange) coaches/charters owned or hired by Flexi City Connect and its partner operators on route interchanging points.
DISCLAIMER
All persons entering the Flexi City Connect/ partner operator/bus and/or property owned by Flexi City Connect or under its control, do so at entirely their own risk and the liability of Flexi City Connect and its operating partners is excluded for any loss or damages (including consequential or special damages or loss of profits), loss of life, bodily injury or damage to or loss of property, or whatsoever nature and howsoever caused, and whether or not caused by any form of negligence on Flexi City Connect, its directors, its management, servants, agents or any other person acting on behalf of Flexi City Connect, arising out of or connected in any way with the conveyance or non- conveyance of by Flexi City Connect of any passengers or any persons and/or the property of any passengers or any persons.
